Customer Care Employee @ Booking.com!!

[Booking.com]

Booking.com, headquartered in the centre of Amsterdam, is the European market leader in online hotel reservations. We have more than 1300 employees working in 28 offices worldwide. We offer an international, young and dynamic working environment with a culture that is open, innovative and performance orientated.

Job Description

Position within the Organization:
As a Customer Care Employee you will report to a Team Leader in Customer Care.

As a Customer Care Employee you are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Tasks:

• Handle pre and post reservation inquiries by phone, e-mails and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills:

• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Experience with internet and hotel industry;
• Sense of responsibility, independent and customer friendly.

Requirements:

• Our ideal candidate is fluent in English and French;
• MBO level or higher;
• Available Full-time and flexible in your schedule;
• Available Full-time to attend a 1 month paid training beginning April 6th.

What Booking.com will offer You!!!

• A gross salary of EUR 1.700,- based on 40 hours
• International working environment;
• Convenient office location in the center of Amsterdam;
• 8% holiday money paid in May of every year;
• 26 holidays per year on full time bases;
• Monthly Bonus Plan 12% of your salary, based on set targets;
• 20% Premium pay for hours worked after 7pm;
• Travel Allowance.

Job Location
Amsterdam, NETHERLANDS

Interested? Please go to http://www.booking.com/jobs